We tend to ignore the basic ‘root assumption’ involving all e-mail exchanges: there’s a person at the other end. Sounds logical, but we often forget that most people are as inundated by e-mails as we are.
Most people (yes, you included) have little patience for long, rambling e-mails. In fact, the longer the e-mail, the harder it becomes to remember what’s being asked (especially if the request or question is buried deep inside the message). Clutter holds true whether you’re dealing with a business colleague, a friend, or even a spouse or loved one.
The solution: Keep your e-mails short and sweet.
